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Privacy Statement & Cookies

Summary privacy statement

Personal Data is collected for the following puproses using the following services:

Analystics Google Analystics and Facebook Ads conversion tracking (Facebook Pixel) Personal Data: Cookies; Usage Data

Managing data collection and online surveys Hotjar surveys Personal Data: Cycle Care B.V.

Contact with the User Mailing list or newsletter Personal Data: last name; Cookies;email adress; first name

Heatmaps and registration of sessions Hotjar Heat maps & Recordings Personal Data: Cookies; Usage Data; different Data Types defined in the service's privacy policy

Hosting and back-end infrastructure Netlify Personal Data: different Data Types defined in the service's privacy policy

Tag management Google Tag Manager Personal Data: Cookies; Usage Data

Contact information Owner and Data controller Cycle Care B.V. Keizersgracht 378 B 1016 GA Amsterdam, the Netherlands Owner contact email: hello@cycle.care

privacy statement

Owner and Data controller Cycle Care B.V. Keizersgracht 378 B 1016 GA Amsterdam, the Netherlands

Owner contact email: hello@cycle.care

Types of Data collected

The types of Data collected by this Application itself or through third parties include: Cookies; Usage Data; company name; email address; first name; last name.

The full information on each type of Personal Data collected is included in the dedicated articles of this privacy policy or in specific text and explanations provided prior to the Data collection. Personal Data may be provided by the User or, in the case of Usage Data, collected automatically when using this Application. Unless stated otherwise, the provision of any Data requested by this Application is mandatory and failure to provide such Data may result in this Application not providing its Services. In cases where this Application specifically states that certain Data is not mandatory, Users can choose wheter or not to provide this Data, without conseqences for the availability or operation of the Service. If Users are not sure which Personal Data they are required to provide, they may contact the Owner. The use of Cookies - or other tracking tools - by this Application or by the owners of the third-party services used by this Application is for the purpose of providing the Service requested by the User, in addition to the other purposes indicated in this document and the Cookies policy, if applicable.


The Data is processed at the Owner's offices and other places where the parties involved in the processing are located.

Depending on the location of the Users, the transfer of personal data may involve transferring the Users' Data to a country other than their own. For more information on the processing location of such transferred Data, Users may refer to the article detailing the processing of Personal Data.

Users also have the right to information about the legal basis of the transfer of Data to a country outside the European Union or to an international organization under public law or established by two or more countries, such as the UN, and about the security measures implemented by the Owner to protect their Data.

If such a transfer occurs, Users may learn more by referring to the relevant articles in this document or by checking with the Owner by using the information provided in the contact section. Storage time

Personal Data is processed and stored for as long as is necessary for the purpose for which it was collected

Therefore the following applies: Personal Data collected for the purposes related to the performance of a contract between the Owner and the user will be stored until this contract has been fully performed. Personal Data collected for the purpose of the owner's legitimate interest will be stored for as long as necessary to achieve these purposes. Users can find specific information about the legitimate interests pursued by the Owner in the relevant articles of this document or by contacting the Owner. The Owner may be allowed to store Personal Data for a longer period of time where the User has consented to such processing, as long as such consent is not withdrawn. In addition, the Owner may be required to store Personal Data for longer if this is necessary for the performace of legal obligation or on behalf of a goverment agency. At the end of the storage period, the Personal Data shall be deleted. Therefore, the right of acces, the right to erasure, the right to rectification and the right to data portability cannot be imposed after the expiry of the storage period.

The purpose of the processing

The Data concerning the User is collected in order for the Owner to provide its Services and for the following purposes: Analytics, Management of data collection and online surveys, Contacting the User, Tag management, Hosting and back-end infrastructure and Heatmaps and registration of sessions. Users can find more detailed information about these purposes of processing and about the specific Personal Data used for each purpose in the relevant articles in this document.

Detailed information about the processing of personal data

Personal data is collected for the following puproses using the following services: Analystics

The services described in this section allow the Owner to monitor and analyze internet traffic and can be used to map usage behaviorGoogle Analytics (Google Ireland Limited) Google Analytics is a web analystics service provided by Google Ireland Limited ("Google"). Google uses the Data collected to track and investigate the use of this Application, to compile reports on its activities and to share them with other Google services. Google may use the Data collected to frame and personalize the ads of its own advertising network. Collected Data: Cookies; Usage Data.Place of processing: Ireland – Privacy Policy – ​​Opt Out. Privacy Shield Participant.

Facebook Ads conversion tracking (Facebook pixel)(Facebook, Inc.)

The Facebook Ads (Facebook Pixel) conversion tracking is an analytics service provided by Facebook, Inc. that links data from Facebook's advertsing network to the actions performed by this Application. The Facebook Pixel keeps track of conversions that can be attributed to ads on Facebook, Instagram and Audience Network. Collected Personal Data: Cookies; Usage DataPlace of processing: USA – Privacy Policy. Privacy Shield Participant.Managing data collection and online surveys This type of service allows this Application to manage the design, execution, management, distribution and analysis of online forms and surveys to collect, store and reuse the data of Users who respond. The collected Personal Data depends on the information requested and provided by the Users on the respective web form. These services can be integrated with a wide range of third-party services that allow the Owner to take further steps with the processed data, such as managing contacts, sending messages, analystics, advertising and payment processing.

Hotjar surveys (Hotjar Ltd.)

Hotjar surveys provides a survey builder and data collection platform supplied by Hotjar Ltd. Hotjar surveys may use cookies to track the behavior of Users. Users can disable Hotjar surveys' cookies tracking on this opt-out page.Hotjar surveys respects the Do-Not-Track option available in most modern browsers which, when disabled, sends a special signal not to track the activity of the User. Users can find more information about enabling Do-Not-Track for each supported browser here. Collected Personal Data: Cycle Care B.V.Place of processing: Malta - Privacy Policy - Opt Out.

Contact with the User

Mailing list or newsletter (this Application)

By regisering for the mailing list or newsletter, the User's email address is added to the list of contacts who may receive emails containing information of a commercial or promotional nature in connection with this Application. Your email address may also be added to this list when you sign up for this Application or after making a purchase.

Collected Personal Data: last name; Cookies; email address; first name.

Heatmaps and registration of sessions

Heatmap services are used to indicate parts of a page where Users most frequently move their mouse or click. This shows where the interest lies. With these services website traffic can be viewed and analyzed and the behavior of the User can be tracked. Certain services may record sessions and make them available for visual watch later. Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd. Hotjar adheres to standard "Do Not Track" headers. This means that your browser can tell the script to not store any of your data. This is a setting that is available in all major browsers. You can find information about Hotjar's opt-out option here. Collected Personal Data: Cookies; Usage Data; varies Data Types defined in the service's privacy policy.

Place of processing: Malta - Privacy Policy - Opt Out.

Hosting and back-end infrastructure

The purpose of these types of services is to host Data and files that allow this Application to operate be distributed, as well as to provide a ready-to-use infrastructure for the functioning of certain functions or parts of this Application. Some of the services mentioned below operate through servers that are geographically dispersed, so it may be difficult to determine where the Personal Data is actually stored. Netlify (Netflify, Inc.) Netlify is a hosting service provided by Netlify, Inc. Collected Personal Data: various Data Types described in the service's privacy policy. Place of processing: USA - Privacy Policy Tag management This type of service helps the Owner to manage the tags of scripts that are centrally required for this Application. This allows the Users' Data to go through these services, which may lead to the storage of this Data Google Tag Manager (Google Ireland Limited) Google Tag Manager is a service for tag management provided by Google Ireland Limited. Collected Personal Data: Cookies; Usage Data. Place of processing: Ireland – Privacy Policy. Privacy Shield Participant.

Rights of users Users may exercise certain rights in relation to their Data processed by the Owner.

In particular, Users have the right to do the following:

  • To withdraw their consent at any time. Users have the right to withdraw their consent if they have previously given their consent to the processing of their Personal Data.Object to the processing of their Data.

  • Users have the right object against the processing of their Data if the processing is carried out on a legal basis other than consent. More information can be found in the specific article down below. To get acces to their Data.

  • Users have the right to know whether the Owner carries out the data processing, to be aware of certain aspects of the processing and to obtain a copy of the data being processed.To verify and request rectification.

  • Users have the right to verify the accuracy of their Data and to request its updating or rectification thereof. and limit the processing of their Data.

  • Users have the right to resrict the processing of their Data under certain circumstances. In that case, the Owner will not process their Data for any other purpose other than storing it. To have ther Personal Data deleted or otherwise removed.

  • Users have, under certain circumstances, the right to have the Owner delete their Data.To receive their Data and have it passed on to another Data Controller.

  • Users have the right to obtain their Data in a structered, commonly used and machine-readable form and, if technically possible, to transfer that Data to another controller without hindrance. This provision applies provided that the Data is processed by automated means and that the processing is based on the User's consent, on an agreement to which the User is a party or on pre-contractual obligations arising therefrom.to file a complaint.

  • Users have the right to file a claim with their competent data protection authority.

More information about the right to object to the processing Where Personal Data is processed in the public interest, in the exercise of official authority vested in the Owner or for the purpose of the Owner's legitimate interests, the User may object to such processing by stating a reason related to his or her specific situation in order to justify the objection. However, Users should be aware that if their Personal Data is processed for direct marketing purposes, they may object to such processing at any time without stating any reasons. Users can inform themselves whether the Owner is processing Personal Data for direct marketing purposes, in the relevant articles of this document.

How to exercise these rights

Requests to exercise User rights may be adressed to the Owner using the contact details provided in this document. These request are free of charge and shall be handled by the Owner as soon as possible and always within one month.

Cookies policy

This Application uses Cookies. More and all information about cookies can be found here: Cookies policy Additional information about data collection and processing Legal proceedings

The Owner may use the User's Personal Data for legal purposes, in court, or in pre-judicial proceedings phases in the event of unauthorized use of this Application or the related Services. The User declares that they are aware the Owner may be required to disclose Personal Data at the request of goverment agencies. Additional information about the Personal Data of the User

In addition to the information set out in this Privacy Policy, this Application may, upon request, provide the User with additional and contextual information about certain Services or about the collection and processing of Personal Data. System logs and maintenance

For the purpose of operation and maintaince, this Application and third-party services may collect files that record interaction with this Application (system logs) or use other Personal Data (such as IP address) for this purpose. information not included in this policy

More information about the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of the document for this.

How requests not to track browsing traffic are handled

This Application does not support requests not to track your browsing traffic. Read the privacy policies of third-party services used to determine wheter they comply with requests not to track your browsing traffic (Do Not Track) Changes to this privacy policy

The Owner reserves the rights to make changes to this privacy policy at any time by notifying its Users on this page, and possibly within this Application and/or - as far as technically and legally feasible - by means of a notice to the Users via contact details available to the Owner. We recommened that you check this page often for any changes. The date of the last change is indicated at the bottom of the page. If the chances relate to the processing activities based on te User's consent, the Owner must obtain the User's consent again, to the extent required.

Definitions and legal framework

Personal Data (or Data) Any data that directly, indirectly or in connection with other data - including a personal indentification number - enables the identification or identifiability of a natural person. Usage data Information automatically collected from this Application (or external services used in this Application), including: the IP addresses or domain names of the computers used by the Users of this Application, the URI adresses (Uniform Resource Identifier), the time of request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's response (succes, error, etc), the country of origin, the function of the browser and the operating system of the User, the different time data per visit (such as the time spent on each page of the application) and the data on the path taken within the application, in particular focused on the order of the pages visited and other parameters about the operating system of the device and/or the IT environment of the User. User The person who uses the Application who, unless otherwise stated, coincides with the Data Subject. Data Subject The natural person to whom the Personal Data relates. Data Processor ( or Data Supervisor) The natural or legal person, public authority, agency or other body who processes Personal Data on behalf of the Processor, as described in this privacy policy. Data Controller (or Owner) The natural or legal person, public authority, agency or other body who, alone or with others, determines the purposes and means of the processing of Personal Data, including the security measures regarding the operation and use of this Application. The Data Controller is the Owner of this Application, unless stated otherwise. This Application The mean by which the Personal Data of the User is collected or processed. Service The Service offered by this Application as described in the relevant terms and conditions (if available) and on this site/application. European Union (or EU) Unless stated otherwise, all references in this document to the European Union include all current member states of the European Union and the European Economic Area. Cookies Small data sets that are stored in the User's device. Legal information This privacy statement has been drawn up on the basis of various legal rules, including article 13/14 of the European Regulation 2016/679 (General Data Protection Regulation). This privacy policy only applies to this Application, unless stated otherwise in this document.